Dear Customer,

We kindly inform you that in the event of the delivery of goods containing physical or legal defects, you have the right to take advantage of the complaint proceedings, pursuant to §10 of the AuchanDirect Regulations. We also advise that the Ordering Party also being a Consumer has the right to exercise out-of-court means of examining Goods’ complaints, e.g. to file a motion to initiate mediation, or a motion for the case to be examined by the Arbitration Consumer Court, acting the competent Regional Trading Standards Association after the termination of complaint proceedings. Consumer may also proceed his complaints thru europena union internet platform ODR, available under link: out-of-court claims pursuit upon the termination of the complaint proceedings is free of charge. We would also like to mention that in order to exercise the out-of-court settlement, the consent of both parties is required.